We receive a number of different types of information about you, including:
The information that's required when you sign up for the site, as well as the information you choose to share as well as required information such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usernames and User IDs which are a way to identify you on websites belonging to Progcare Ltd. A User ID is a string of numbers and a username generally is some variation of your name.
"Public Information" which means the information you choose to make public, as well as information that is always publicly available.
Information posted to a group chat or moderated session and information kept within a one on one session.
If you are coming to the site through an employer or insurer payer such as an Employee Assistance Program (EAP) then there is additional information collected by these Parties. This information is typically collected to confirm your eligibility with the EAP or network benefit administrator and is not shared with your Provider (who will collect your contact information separately). Further, your Employer or the Employer of the subscriber of your benefits will not be provided this information (you likely already gave them similar information in your employee file unless you are a family member of an eligible employee).
This information may include:
First Name Last Name Email Date of Birth Phone number Who you are (employee or the spouse, domestic partner, or dependent of an employee in certain programs) Employer’s name
Progcare Ltd is a publicly listed company (Co Number: 08482592) registered in the UK. We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies or during an emergency circumstance). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
Progcare Ltd uses non-identifying and aggregate information to better design our Web site and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people's data in a way that it no longer personally identifies you.
Progcare Ltd uses non-identifying (De-Identified or “Safe Harbour” form) and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the Progcare Ltd service. These efforts enhance program evaluation.
The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information will be tied to the results, and Progcare Ltd will not share anything that could be used to identify your account or your private information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Progcare Ltd stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
Progcare Ltd may enable access to public information that has been shared through our services.
Progcare Ltd may allow service providers to access information so they can help us provide services.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyse and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.
Certain information is needed to provide you with services, so we only delete this information after you delete your account.
Some forms of processing (sending promotional information, commercial profiling, behavioural advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.
Upon request we provide site visitors with access to a description of information that we maintain about them. Progcare Ltd uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone number below.
For content that is covered by intellectual property rights, like photos and videos you specifically grant Progcare Ltd a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Progcare Ltd (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. This Paragraph does NOT apply to photos, images or other videos shared ONLY with your Provider in your private “Room” on the Platform.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
During your use of Progcare Ltd services, you will not send or otherwise post unauthorized commercial communications (such as spam) on Progcare Ltd.
You will not collect users' content or information, or otherwise access Progcare Ltd, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information on Progcare Ltd, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
The Progcare Ltd Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable Progcare Ltd Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on Progcare Ltd, as well as your name and profile picture.
If a Progcare Ltd User utilizes the Platform to publish or otherwise share their own Personal Data or Contact Information with third parties, he or she assumes full responsibility for any further use of that Data or information.
The Progcare Ltd Platform advises both its Client/Users and practicing Platform Providers to be aware of and respect and comply with the local laws of any international based Client. Progcare Ltd is cognizant and respects the formal promulgation of the existing European Union (EU) data privacy regulations. The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA and is commonly referred to as “GDPR.” Progcare Ltd has always respected our Client’s Privacy.
The basic tenets of the GDPR regulations include, but are not limited to the following:
Finally, dependent of your EU country or origin, GDPR takes into account what was previously termed the right “to forget” or request deletion of your data once you cease using a particular application or site. This particular tenet of GDPR may conflict with applicable medical records retention laws. In the United States, this requires at least seven years of retention, which is common around the world and is sometime up to ten years or more in certain countries. So, unlike some data platforms, Progcare Ltd cannot erase private health data directly upon a Client’s request, as it may be considered essential for other medical file retention purposes. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.
You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or Progcare Ltd. If anyone brings a claim against us related to your actions, content or information on Progcare Ltd, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically but require express authorization by the User.
Clinical Assessments: Questions from clinical scales that measure mental health and well-being. Clinical assessments vary by condition. Data/results: The quantitative scores that are based on responses to questions in the assessments.
Personal identifying information: Name, address, credit card number Final Words from Progcare Ltd We try to keep Progcare Ltd safe, but you use it at your own risk. We are providing Progcare Ltd “As Is” without any express or implied warranties. We do not guarantee that Progcare Ltd will be safe or secure. Progcare Ltd is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. You consent to having your personal data transferred to and processed in the United States. If you are located in a country embargoed by the United States, or are on the U.S. Treasury Department's list of Specially Designated Nationals you will not engage in commercial activities on Progcare Ltd (such as advertising or payments) By content we mean anything you post on Progcare Ltd that would not be included in the definition of information. By data we mean content and information that third parties can retrieve from Progcare Ltd or provide to Progcare Ltd through Platform. By post we mean post on Progcare Ltd or otherwise make available to us (such as by using an application). By use we mean use, copy, publicly perform or display, distribute, modify, translate, and/or create derivative works.
Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Provider and the User, keeping only non-decimated "file" copies for reference in case of legal dispute of by court order as we are required to under Federal Laws for period up to seven years or by the applicable State Regulation. File retention protects both the User and the Providers safety. Progcare Ltd is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.
Progcare Ltd reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.