When empowered to speak freely, the anonymity minimizes the patients' helplessness during the process.
Online counseling lacks the formality, objectively experienced distance, and insecurity triggered often during the first few sessions in traditional face-to-face therapy. Therefore, often, the patient's image of the therapist takes on traits of projection where a patient's inner image of the counselor is most likely to match some imagined character of an ideal counsel.
The unique setting of online treatment encourages patients to feel increased inner confidence and openness. These feelings of empowerment facilitate greater acceptance of the counselor's intervention, and thus makes the treatment even more effective. Over time, and in the context of one-time counseling, it means that counselors have the opportunity to make more of an impact.
Due to the fact that all treatment materials are permanently documented, patients and counselors both have the ability to re-read session transcripts. This kind of access is a benefit not found in traditional therapy, and it allows patients the ability to literally track their progress, over time.
Based on: Schultze, N.G.
(2006). Success Factors in Internet-Based Psychological
Counseling. CyberPsychology & Behavior, 9 (5), 623-626.