Frequently Asked Questions

 
 
 
Note: We will update this list as we receive questions from Clients
 
 
Very simple. You can request counseling sessions in different ways. Feel free to use any methods listed below: 
  1. Sign in to your account or Sign Up if you haven't created an account already
  2. Deposit money into your account
  3. Visit this page to choose your Therapist
  4. Choose which form of session you want to have - per session or per minute
  5. If you prefer to take email counseling, you may please choose the send mail option from the Therapists page.

For live chat sessions we have two methods, live text chat using your keyboard and live voice chat where you can use your headset along with keyboard. There is no additional charge for voice chat. The same fee applies to both text chat or voice chat.

You will not be charged for the first 5 minutes of your first session with a particular Therapist. This means that if you change a Therapist you will have the same free 5 minutes for your first session with this new Therapist in order to decide if this Therapist is suitable for you. However, you will not be able to contact a Therapist if you don't have sufficient money deposited into your account in order to cover one counseling session (if you choose fee per session method; if you choose fee per minute method, then, you only need to have a small amount to cover one minute with your chosen Therapist). [Go to Top]

 
If you have PayPal account, on your request we will transfer the balance amount into your PayPal account without any cost to you. In case you don't have a PayPal account, we will transfer your remaining balance to your bank account through wire transfer. However, you will have to bear the wire transfer cost. Hence, we would advise you to open a PayPal account in order to make things easier for you. If you don't want to open a PayPal account, then, we would advise you to make deposits in smaller amount which will be sufficient for you to cover one counseling session.  [Go to Top]
 
 
Absolutely no problem. You can leave email or offline messages to the Therapist of your choice and request an appointment for a specific time. Your Therapist will contact you back in order to confirm a time/date.  
 
 
For maximum efficacy, we would strongly recommend interactive sessions like live chat or telephone sessions.  Email sessions could be used for follow-up sessions.  Interactive sessions would help the therapist to understand your problem in a better way by asking questions.  The therapist would also be able to guide you through to the solutions in real time.  This is very limited with email sessions.  However, if you have some simple questions for which you are looking for some direction/advice, you can choose email sessions. [Go to Top]
 
 
We take at most care to keep confidentiality.  Your contact details will not be shared to a third party without your written consent.  You need not worry about it. Our site is completely secured with SSL encryption and data leakage is highly impossible. [Go to Top]
 
 
This is a genuine question.  We know that there are potential hoax over the Internet.  It is not easy to ascertain what is legitimate or fraudulent. However, it is worth noting that we have been in this service for over a decade.  It is not possible for a fraudulent service to exist this long.  We make sure that our resource persons/therapists are fully qualified and experienced persons in the field.
 
We encourage you to ask any questions through your 5 minutes free initial contact either through live chat or telephone to the Counselor if he/she is available online. [Go to Top]
 
 
We accept payments through PayPal as this is the universally accepted method for online payments. You can pay by all major credit cards through PayPal. All payments are processed through secured pages. You don't necessarily have to have a PayPal account in order to pay for your counseling appointments. [Go to Top]
 
 
The site is encrypted with 256 SSL encryption making all data fully secure. The site is verified by PositiveSSL CA 2. Please look for https at the address bar and also the padlock sign which should tell you that exchanging of information through the site is safe. Being a counseling site we are conscious that our client's and also staff's sensitive information should be kept confidential.

ProvenTherapy.com site is encrypted with 256 encryption

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